Frequently Asked Questions

1. Are you a wholesaler or a manufacturer?

We not only have our own factory and skilled workers, but also have strong business relationship with other producers in China, which make us capable to provide you the international standard products at Chinese competitive price and sufficient stock.

2. What payment do you accept?

We accept the following payment method

1). Letter of Credit at sight (L/C)

2). Telegraphic Transfer (T/T)

3). Collection (D/P,D/A) *just for long-term clients

3. How do I place an order?

Choose the right products, and send inquiry via email, phone call or FAX. Indicate the quantity, product image, package as well as related technical requirement. We will check the stock and offer the best price to you in 24 hours.

4. How to know what our order is going on?

You can follow your order directly with order No. or invoice NO., via email, fax or any other contact methods of our office.

5. What is your transportation?

We deliver our product all over the world by sea. The general delivery time to the international basic port:

European basic port in 23 - 26 days

Houston in 23 - 26 days
Los Angeles in 17 - 20 days

Middle East basic port in 19 - 23 days
Australian in 16 - 18 days

Singapore in 7 days

6. What's the best time to call you by phone or Skype?

Our work time is between 8:30AM-5:00PM Beijing time excluding weekends and national holidays.

7. Do you offer product samples to international customers?

Yes, KEXING provides this service, but customers have to afford the postage.

8. Can you supply other related products and specifications, which are not indicated in your website pages?

Yes, any inquiries, please not to hesitate to connect us!

FAQ